Slow delivery of phishing simulations

Incident Report for Secure Practice

Update

Most of the queue is gone, some stubborn items are still running like snails. Will update again tomorrow morning

Posted Oct 01, 2026 - 20:07 CEST

The queues are slowly draining. We will continue to monitor the situation.

Posted Oct 01, 2026 - 14:48 CEST

The cause is not 100% identified, tough the suspect is missing white listing for some customers.

Posted Oct 01, 2026 - 14:46 CEST

We are experiencing slow delivery of phishing simulations for some customers. Both for planned simulations and playbooks.

Posted Oct 01, 2026 - 14:44 CEST

This incident affects: Phishing simulator (Phishing emails [SMTP]).