Update - We are continuing to monitor for any further issues.
Nov 13, 2026 - 10:46 CET
Nov 13, 2026 - 10:46 CET
Update - Update: The MailRisk add-in for Outlook may also be affected by the Microsoft 365 incident (MO1550821). Even if Outlook starts normally, the add-in may not load or work as intended. No action is needed from you. We will post a new update when we know more.
Nov 13, 2026 - 10:45 CET
Nov 13, 2026 - 10:45 CET
Monitoring - We are aware of an ongoing incident at Microsoft (MO1550821) affecting Microsoft 365, including Exchange Online. Some of our components that depend on it are impacted.
Email delivery may be delayed, incomplete or fail. This can affect:
- Authentication emails (e.g. login codes and password resets)
- System emails and notifications
- Phishing simulation emails
The incident is on Microsoft's side. Microsoft reports no sign of malicious activity and has started rolling out a fix, but has not confirmed recovery. We do not know how long full recovery will take.
If you don't receive an email, wait a few minutes and try again. No other action is needed from you.
We are following Microsoft's updates and will post a new update when we know more or when the service is restored.
Microsoft status: https://status.cloud.microsoft/
Nov 13, 2026 - 09:35 CET
Email delivery may be delayed, incomplete or fail. This can affect:
- Authentication emails (e.g. login codes and password resets)
- System emails and notifications
- Phishing simulation emails
The incident is on Microsoft's side. Microsoft reports no sign of malicious activity and has started rolling out a fix, but has not confirmed recovery. We do not know how long full recovery will take.
If you don't receive an email, wait a few minutes and try again. No other action is needed from you.
We are following Microsoft's updates and will post a new update when we know more or when the service is restored.
Microsoft status: https://status.cloud.microsoft/
Nov 13, 2026 - 09:35 CET
Authentication
Degraded Performance
Accounts
Operational
User synchronization (SCIM)
Operational
SMS MFA
Operational
Authentication emails
Degraded Performance
Portals
Degraded Performance
Administrator portals
Operational
Learning portal
Operational
Email notifications
Degraded Performance
SMS notifications
Operational
Voice calls
Operational
Risk profiler
Operational
MailRisk
Degraded Performance
MailRisk add-in (Outlook)
Degraded Performance
MailRisk API
Operational
MailRisk addon (Gmail)
Operational
Phishing simulator
Degraded Performance
Landing pages and debriefing
Operational
Phishing emails [SMTP]
Degraded Performance
Phishing emails [Graph]
Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.