Slow delivery of phishing simulations
Investigating - We are experiencing slow delivery of phishing simulations for some customers. Both for planned simulations and playbooks.
Oct 14, 2026 - 10:49 CEST
Uptime over the past 90 days. View historical uptime.
Authentication Operational
Accounts Operational
User synchronization (SCIM) Operational
SMS MFA Operational
Portals Operational
Administrator portals Operational
Learning portal Operational
Email notifications Operational
SMS notifications Operational
Voice calls Operational
Risk profiler Operational
MailRisk Operational
MailRisk add-in (Outlook) Operational
MailRisk API Operational
MailRisk addon (Gmail) Operational
Phishing simulator Degraded Performance
Landing pages and debriefing Operational
Phishing emails [SMTP] Degraded Performance
Phishing emails [Graph] Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 14, 2026

Unresolved incident: Slow delivery of phishing simulations.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

Scheduled maintenance: Phishing simulator (landing pages and SMTP delivery)
Completed - The scheduled maintenance has been completed.
Oct 8, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 09:00 CEST
Scheduled - Our infrastructure vendor is carrying out planned changes on Thursday 8 October between 09:00 and 12:00 CEST. During this time, phishing simulation landing pages and SMTP email delivery may be unavailable or delayed. No action is required. Other services are not affected.
Oct 7, 11:09 CEST

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Slow delivery of phishing simulations
Postmortem - Read details
Oct 2, 12:06 CEST
Resolved - All queues flushed, all systems back to normal
Oct 2, 11:54 CEST
Update - We are not observing any new slowness on new simulations, but some earlier batches are still draining slow. New update around 12:00
Oct 2, 09:37 CEST
Update - Most of the queue is gone, some stubborn items are still running like snails. Will update again tomorrow morning
Oct 1, 20:07 CEST
Monitoring - The queues are slowly draining. We will continue to monitor the situation.
Oct 1, 14:48 CEST
Identified - The cause is not 100% identified, tough the suspect is missing white listing for some customers.
Oct 1, 14:46 CEST
Investigating - We are experiencing slow delivery of phishing simulations for some customers. Both for planned simulations and playbooks.
Oct 1, 14:44 CEST

Oct 1, 2026

Sep 30, 2026

No incidents reported.

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